Eligibility
A refund is considered after an approved cancellation or return under the current Returns Policy. Eligibility depends on the order status, item condition, product type, reason and supporting information. Applicable statutory rights remain unaffected.
Refund Amount
The approved amount is calculated from the immutable order and payment records. Delivery charges, discounts, partially returned quantities and prior refunds are accounted for server-side. Staff cannot mark an external payment refunded without authorised, auditable evidence.
Payment Methods and Timing
Where possible, refunds are returned through the original payment method. Bank, card and mobile-money processing times are controlled by the provider after FITFASHION submits or verifies the refund. Cash and store-credit resolutions are recorded separately.
Non-returnable or Reduced Refund Items
For hygiene, safety and product-integrity reasons, opened supplements, used apparel or damaged items may be ineligible unless defective, incorrect or otherwise protected by applicable law. Any deduction or refusal will be explained.
How to Request Help
Contact FITFASHION with the order number and relevant details. Do not send payment credentials, PINs or CVV information. A POS receipt void alone does not reverse an external provider transaction.